FAQ’s

HOW MUCH SHOULD I RESERVE AND HOW MUCH NOTICE IS REQUIRED?

We can help you calculate the correct amount of equipment needed to have successful event. The sooner you reserve equipment the better. Special orders need a minimum of 30 days to process. Your reservation is not confirmed until a non-refundable deposit is received.

WHAT IF I NEED TO ADJUST AN ORDER?

All quantities must be confirmed at least 72 hours before event. Special order items cannot be adjusted. Cancellations require 72 hour notice and a restocking fee will be assessed.

WHAT ARE YOUR DELIVERY POLICIES?

Delivery and pickup are available. Prices are calculated based upon location, time and amount of items being delivered. Holiday and after hour delivery is available for an additional charge. Additional charge for stairs. Deliveries that require hand carry of items more than 50 feet will incur an additional charge.

WHAT IS THE DELIVERY CHARGE?

Delivery charges are determined according to the location, time and the amount of the rentals. Call us for package prices.

DO YOU SETUP EQUIPMENT?

We set up and take down large tents. Other items such as tables, chairs, linens, flatware and glassware are setup by the customer or caterer. We can, however,  give you a quote for full setup package upon request.

HOW DOES PICKUP WORK?

Items must be sorted prior to scheduled pickup time. Dishes should be rinsed and repacked in delivery containers. Tables and chairs should be stacked. Linens should be shaken, folded and dry to prevent mold or mildew. Wax must be removed from candelabras and votive containers.

AM I RESPONSIBLE FOR DAMAGED OR MISSING EQUIPMENT?

Customer is responsible for broken, damaged or missing equipment. Replacement costs will be assessed.